Privacy Policy

Last Updated: 11/11/2025

Top Tier Carts (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or purchase our products and services.

By using our website or submitting information to us, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Name
Phone number
Email address
Billing and shipping address
Payment information (processed securely through third-party providers; we do not store full credit card numbers)

1.2 Device & Usage Information

IP address
Browser type
Device type
Pages visited
Time spent on pages
Clicks and navigation paths

1.3 Communications

Emails
SMS/text messages
Service or inquiry submissions
Phone call details (not recordings unless required for customer service and disclosed)

1.4 Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

Improve website performance
Personalize user experience
Track marketing analytics
Enable essential website functions

You can disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for purposes including:

Processing orders and scheduling deliveries
Responding to customer inquiries
Sending service reminders
Providing warranty or maintenance support
Sending promotional emails or SMS (only with consent)
Improving website functionality and user experience
Internal recordkeeping and security purposes

3. SMS/TEXT MESSAGE PRIVACY

If you provide us your mobile number, you consent to receive SMS messages including:

Appointment reminders
Order updates
Service notifications
Promotional offers

You can opt out at any time by replying STOP.
Message and data rates may apply.

Your phone number is never sold to third parties.

4. How We Share Your Information

We may share your information only in the following situations:

4.1 Service Providers

With trusted vendors that assist with:

Payment processing
Website hosting
Text message/SMS delivery
Email marketing systems
Shipping and logistics

These providers are only allowed to use your information as necessary to perform services for us.

4.2 Legal Requirements

We may disclose information if required to comply with applicable laws, regulations, legal processes, or government requests.

4.3 Business Transfers

In the event of a merger, sale, or company restructuring, your information may be transferred as part of the business assets.

We do not sell your personal information.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information.
However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your information only as long as necessary to:

Provide you services
Fulfill legal or warranty obligations
Maintain business records

When no longer needed, data is securely deleted.

7. Your Rights & Choices

Depending on your location, you may have rights to:

Access the information we hold about you
Request corrections
Request deletion (when legally permitted)
Opt out of marketing emails
Opt out of SMS at any time

To exercise any of these rights, contact us at:
info@toptiercarts.com

8. Children's Privacy

Our website and services are not intended for individuals under 13.
We do not knowingly collect information from children.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

We may update this policy periodically.
Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

Top Tier Carts
43016 Boardwalk Loop
Punta Gorda, FL 33982
Phone: (239) 771-9356
Website: TopTierCarts.com
Email: info@toptiercarts.com